Vyper
10-19-2005, 11:57 PM
For all of us who've worked phone support.
The comments are mine.
Edited by the ex-tech for tech thoughts on each type of call/client. You might think I'm being insulting, and to a certain extent I am exercising a degree of sarcasm and snarkiness. However after 8-10 hours of this it gets very old and smelly and it gives you reasons to drink. ALOT.
>
>
> Tech support: What kind of computer do you have?
>
> Female customer: A white one...
This is just cause for slapping someone particularly if your the support for the vendor of said computer. Not possible thru the phone however.
>
> ==============
> Customer: Hi, this is Celine. I can't get my diskette out.
>
> Tech support: Have you tried pushing the button?
>
> Customer: Yes, sure, it's really stuck.
>
> Tech support: That doesn't sound good; I'll make a note.
>
> Customer: No .. wait a minute... I hadn't inserted it yet...it's still on my desk... sorry....
Sigh. This happens more than people would believe. Once a day its funny. More than that annoying.
>
> ==============
> Tech support: Click on the 'my computer' icon on to the left of the screen.
>
> Customer: Your left or my left?
>
Not normally a stupid question but in this case....
> ==============
> Tech support: Good day. How may I help you?
>
> Male customer: Hello... I can't print.
>
> Tech support: Would you click on "start" for me and...
>
> Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates, dammit!
This customer is the one you wish to nuke and make go far far away. Permanently.
>
> =============
> Customer: Hi, good afternoon, this is Martha, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...
Anthropormorphizing taken to its ultimate stupidity.
>
> ==============
> Customer: I have problems printing in red...
>
> Tech support: Do you have a color printer?
>
> Customer: Aaaah....................thank you.
Funny and the customer forgot he's at work not home.
>
> ==============
> Tech support: What's on your monitor now, ma'am?
>
> Customer: A teddy bear my boyfriend bought for me at the 7-11.
New user. This kind of ignorance may well be curable.
>
> ==============
> Customer: My keyboard is not working anymore.
>
> Tech support: Are you sure it's plugged into the computer?
>
> Customer: No. I can't get behind the computer.
>
> Tech support: Pick up your keyboard and walk 10 paces back.
>
> Customer: OK
>
> Tech support: Did the keyboard come with you?
>
> Customer: Yes
>
> Tech support: That means the keyboard is not plugged in. Is there another keyboard?
>
> Customer: Yes, there's another one here. Ah...that one does work...
A person willing to work with tech support. We like these folks. :)
>
> ==============
>
> Tech support: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.
>
> Customer: Is that 7 in capital letters?
>
Tech supports thoughts: Just shoot me!
> ==============
> Customer: I can't get on the Internet.
>
> Tech support: Are you sure you used the right password?
>
> Customer: Yes, I'm sure. I saw my colleague do it.
>
> Tech support: Can you tell me what the password was?
>
> Customer: Five stars.
Unclear on the concept. And probably shouldn't be on the net.
>
> ==============
> Tech support: What anti-virus program do you use?
>
> Customer: Netscape.
>
> Tech support: That's not an anti-virus program.
>
> Customer: Oh, sorry...Internet Explorer.
>
Someone else who shouldn't be allowed on the 'net. However with much hand holding might actually learn something.
> ==============
>
> Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
Its as clear as the mud as it covers the ground. Obviously a new user and unclear on the concept.
>
> ==============
> Tech support: How may I help you?
>
> Customer: I'm writing my first e-mail.
>
> Tech support: OK, and what seems to be the problem?
>
> Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
Haven't looked at your keyboard very closely have ya?
>
> ==============
>
> A woman customer called the Canon help desk with a problem with her printer.
>
> Tech support: Are you running it under windows?
>
> Customer: "No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under window, and his printer is working fine."
EEKKKKKKKSSSS... A customer to make the tech lose hair over.
>
> ==============
>
> And last but not least...
> Tech support: "Okay Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."
>
> Customer: I don't have a P.
>
> Tech support: On your keyboard, Bob.
>
> Customer: What do you mean?
>
> Tech support: "P".....on your keyboard, Bob.
>
> Customer: I'M NOT GOING TO DO THAT!
So your not voiding all over your warranty? Good for you. Now please listen to the nice tech more closely.
The comments are mine.
Edited by the ex-tech for tech thoughts on each type of call/client. You might think I'm being insulting, and to a certain extent I am exercising a degree of sarcasm and snarkiness. However after 8-10 hours of this it gets very old and smelly and it gives you reasons to drink. ALOT.
>
>
> Tech support: What kind of computer do you have?
>
> Female customer: A white one...
This is just cause for slapping someone particularly if your the support for the vendor of said computer. Not possible thru the phone however.
>
> ==============
> Customer: Hi, this is Celine. I can't get my diskette out.
>
> Tech support: Have you tried pushing the button?
>
> Customer: Yes, sure, it's really stuck.
>
> Tech support: That doesn't sound good; I'll make a note.
>
> Customer: No .. wait a minute... I hadn't inserted it yet...it's still on my desk... sorry....
Sigh. This happens more than people would believe. Once a day its funny. More than that annoying.
>
> ==============
> Tech support: Click on the 'my computer' icon on to the left of the screen.
>
> Customer: Your left or my left?
>
Not normally a stupid question but in this case....
> ==============
> Tech support: Good day. How may I help you?
>
> Male customer: Hello... I can't print.
>
> Tech support: Would you click on "start" for me and...
>
> Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates, dammit!
This customer is the one you wish to nuke and make go far far away. Permanently.
>
> =============
> Customer: Hi, good afternoon, this is Martha, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...
Anthropormorphizing taken to its ultimate stupidity.
>
> ==============
> Customer: I have problems printing in red...
>
> Tech support: Do you have a color printer?
>
> Customer: Aaaah....................thank you.
Funny and the customer forgot he's at work not home.
>
> ==============
> Tech support: What's on your monitor now, ma'am?
>
> Customer: A teddy bear my boyfriend bought for me at the 7-11.
New user. This kind of ignorance may well be curable.
>
> ==============
> Customer: My keyboard is not working anymore.
>
> Tech support: Are you sure it's plugged into the computer?
>
> Customer: No. I can't get behind the computer.
>
> Tech support: Pick up your keyboard and walk 10 paces back.
>
> Customer: OK
>
> Tech support: Did the keyboard come with you?
>
> Customer: Yes
>
> Tech support: That means the keyboard is not plugged in. Is there another keyboard?
>
> Customer: Yes, there's another one here. Ah...that one does work...
A person willing to work with tech support. We like these folks. :)
>
> ==============
>
> Tech support: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.
>
> Customer: Is that 7 in capital letters?
>
Tech supports thoughts: Just shoot me!
> ==============
> Customer: I can't get on the Internet.
>
> Tech support: Are you sure you used the right password?
>
> Customer: Yes, I'm sure. I saw my colleague do it.
>
> Tech support: Can you tell me what the password was?
>
> Customer: Five stars.
Unclear on the concept. And probably shouldn't be on the net.
>
> ==============
> Tech support: What anti-virus program do you use?
>
> Customer: Netscape.
>
> Tech support: That's not an anti-virus program.
>
> Customer: Oh, sorry...Internet Explorer.
>
Someone else who shouldn't be allowed on the 'net. However with much hand holding might actually learn something.
> ==============
>
> Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
Its as clear as the mud as it covers the ground. Obviously a new user and unclear on the concept.
>
> ==============
> Tech support: How may I help you?
>
> Customer: I'm writing my first e-mail.
>
> Tech support: OK, and what seems to be the problem?
>
> Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
Haven't looked at your keyboard very closely have ya?
>
> ==============
>
> A woman customer called the Canon help desk with a problem with her printer.
>
> Tech support: Are you running it under windows?
>
> Customer: "No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under window, and his printer is working fine."
EEKKKKKKKSSSS... A customer to make the tech lose hair over.
>
> ==============
>
> And last but not least...
> Tech support: "Okay Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."
>
> Customer: I don't have a P.
>
> Tech support: On your keyboard, Bob.
>
> Customer: What do you mean?
>
> Tech support: "P".....on your keyboard, Bob.
>
> Customer: I'M NOT GOING TO DO THAT!
So your not voiding all over your warranty? Good for you. Now please listen to the nice tech more closely.